Live Chat Terms & Conditions

“We cannot provide any updates in relation to on-going incidents or crimes directly over this chat facility.”

“This service is operated by Northumbria Police and can only deal with enquiries relating to the force area. We will not be able to assist with anything outside of this area.”

“Abusive and nuisance messages will not be tolerated. We kindly ask that you refrain from mis-using this facility. If you choose to ignore this message we may decide to prosecute you under the Malicious Communications Act 1998.”

“This is a secure service, however, if you are in a public place or using a shared computer, please be mindful of others who could potentially view the content.”

“Any personal information supplied by means of this website will be processed in accordance with the Data Protection Act 1998. Northumbria Police may hold this information in manual or electronic form. It will be processed in connection with the query you raise and with Northumbria Police’s vision of being outstanding in the service that we provide.”

 “Northumbria Police are using the IM Supporting Live web-based Live Chat software. For more information on this please visit their website”